Chandigarh Police organised Know Your Case Scheme

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Korel, 04.01.2020

 “Know Your Case Scheme & Public Grievances Redressal Camp” of Chandigarh police are organized in unified way i.e. on every 1st Saturday of every month. The objective of these schemes is to provide easily accessible and speedy machinery for redressal of grievances. Implementation of these directives on a sustained basis would go a long way in creating confidence in public.

 “Know your case” scheme was launched by Chandigarh Police in 2013 under the title to bring greater transparency and accountability in police functioning. Under this scheme, citizen visits the concerned Police Stations/units and also in Traffic Lines Sector-29, Chandigarh to check the status of their cases, complaints and also traffic challans. Under this scheme, complainant can visit the concerned police station/unit to know the status of investigation/inquiry.

To bring greater transparency and accountability in police functioning, Chandigarh Police also launched another scheme under title “Public Grievances Redress Campaign” in July 2017 in all police stations of Chandigarh to redress grievances/complaints of public. The main idea behind this scheme is to redress/dispose maximum complaints/grievances of general public more effectively and in the short span of time.

  Today i.e. 04.01.2020, Know your case & Public Grievances Redressal Campaign was organized in all police stations/units from 10 AM to 2 PM. The SDPO’s and concerned DSP’s personally supervise this campaign. During this, total 407 persons visited the Police Stations, units under these schemes.       380 persons visited under Public Grievances camp and 27 persons visited under Know your case Scheme. Total 433 complaints have been disposed off during Public Grievances Redressal camp. SDPOs of each sub-division also reviewed the process personally by spending adequate time at police stations of their sub-division. The facts of complaints were discussed with complainants. During the camp problems/issues discussed and instructions/directions regarding these have been issued to concerned Police officials/Beat staff to comply with accordingly.

          During the meeting a healthy interaction was made between police and public. The police station wise detail is as under:-

Public Grievances Redress campaign

Sr. No. Police Station/Unit Number of persons visited Total Complaints disposed off during PGRC Campaign
SDPO/Central
1.     PS-03 23 43
2.     PS-11 16 27
3.     PS-17 17 15
4.     PS-SARANGPUR 11 06
SDPO/East
5. PS-19 20 35
6.     PS-26 10 50
7.     PS- IND. AREA 06 05
8.     PS-MM 27 20
9.                  PS-Mauli Jagran 15 12
10.                  PS-IT PARK 15 10
SDPO/South
11.                  PS-31 22 15
12.                  PS-34 35 35
13.                  PS-36 09 16
14.                  PS-39 57 46
15.                  PS-49 15 26
16.                  PS-MALOYA 13 12
Other Units
17. CCIC 20 50
18.                  EOW 09 –
19. W&CSU 40 10
20. Crime – –
21. Ops. Cell – –
22. Traffic  – –
               Total 380 433

Detail of Know Your Case Scheme

           Sr. No. Police Station/Unit Number of persons visited during KYC
SDPO/Central
1.     PS-03 –
2.     PS-11 –
3.     PS-17 –
4.     PS-SARANGPUR 02
SDPO/East
5. PS-19 –
6.     PS-26 –
7.     PS- IND. AREA –
8.     PS-MM –
9.                  PS-Mauli Jagran –
10.                  PS-IT PARK –
SDPO/South
11.                  PS-31 –
12.                  PS-34 12
13.                  PS-36 –
14.                  PS-39 –
15.                  PS-49 02
16.                  PS-MALOYA –
Other Units
17. CCIC –
18.                  EOW 01
19. W&CSU 10
20 Crime
21. Ops. Cell
22. Traffic 
               Total 27
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